Standards of Accountability and Transparency

The Global Reporting Initiative

The Global Reporting Initiative (GRI) is a non-profit organization that promotes economic, environmental and social sustainability. GRI provides all companies and organizations with a comprehensive sustainability reporting framework that is widely used around the world. Kuoni has released its first GRI Index in accordance ("core") to GRI's new G4 Guidelines here.

With the launch of the new GRI G4 Guidelines, many companies are now paving new paths towards more complete and inclusive sustainability reporting, especially focused on Materiality. For Kuoni the application of the new GRI G4 Guidelines was at times a challenge due to a lack of clear Aspect definitions, practical tools and methodologies for defining materiality and report content. However, Kuoni sees the new Guidelines as an opportunity to re-examine its current sustainability strategy and to discover possible gaps in understanding the broader societal impacts of its business. Kuoni is fully committed to moving forward in the review process with a focus on a more structured and inclusive stakeholder dialogue, in particular with key internal stakeholders. The company hopes that through further stakeholder dialogue, new material issues may be discovered in the coming year to close any current gaps.

The UN Global Compact

The UN Global Compact is a strategic policy initiative for businesses that are committed to aligning their operations and strategies with ten universally accepted principles in the areas of human rights, labour, environment and anti-corruption. By doing so, business, as a primary driver of globalization, can help ensure that markets, commerce, technology and finance advance in ways that benefit economies and societies everywhere. In February 2013 Kuoni signed, as the first major tour operator, on to the United Nations Global Compact, committing to incorporating the initiative and its principles into its strategy and culture. Read our 2013 Communication on Progress.

The Carbon Disclosure Project (CDP)

The Carbon Disclosure Project (CDP) is an independent non-profit organisation that seeks to establish and maintain a long-term partnership between shareholders and the private sector which is based on open communications of emission values and the activities undertaken to combat climate change. Kuoni has been part of the CDP since 2007 and, as a result, reports annual details of its energy efficiency and emissions and the actions it has taken to help fight climate change. In doing so, we hope that this open dialogue on the business risks and opportunities that global warming is creating will help us all find rational responses to the climate change challenge.


TourCert, the non-profit organization for certification in tourism brings together experts from the tourism industry, universities, environment and development organisations and politics and awards the CSR label to tour operators according to stringent qualitative and quantitiative social and environmental criteria. An independent CSR Certification Council decides about the admission of auditors and about awarding the label to be issued.

72 tour operators have been awarded with the label for responsibilty and sustainability in tourism. For the third year in a row, Kuoni Switzerland has been the only tour operator with more than 250 employees to be honored with the CSR-certified tourism label. The detailed TourCert report is available in German here.

Further, Kuoni's Swiss specialist for travel to the Nordic region - Kontiki - was also recognised with the TourCert CSR-certified tourism label. Their certification is valid until 2015. Read more about Kontiki here.

Travelife Sustainability System for Tour Operators and Travel Agencies

Operated by ECEAT-Projects, this certification system provides online training and practical tools for sustainability planning, management and reporting. The system complies with ISO 14001 and EMAS III standards and incorporates the full set of ISO 26000 and OECD Corporate Social Responsibility guidelines which include labour conditions, human rights, environment, biodiversity and fair business practices.

Kuoni's Dutch specialists Koning Aap and Shoestring have been granted Travelife certified status in January 2013. Read their sustainability report (in Dutch) here