The Kuoni Value Chain
“The weakest link in a chain
is the strongest
because it can break it”
Our value chain
Travel & Tourism is a very complex and diverse industry, encompassing various stakeholders around the world. Kuoni Group has thus defined three major groups within its value chain:
1. Business customers and governments
2. Kuoni-owned organisations – Find more information on Organisation
3. Suppliers – Kuoni Group’s suppliers include accommodation, transportation, excursion and other service providers
Sustainable Supply Chain Management
Kuoni Gruop acknowledges that fostering sustainability in the supply chain is one of the most effective ways for Kuoni Group to promote the values underpinning its Corporate Responsibility strategy in the long term. We place great emphasis on each link in the chain by involving a wide range of stakeholders, including our internal procurement & production departments, external certification schemes for sustainable tourism, hotel and other industry partners, NGOs and international organisations.
In 2014, a dedicated e-learning course was developed to train our procurement and product staff to prioritise sustainability in their daily work and apply the Supplier Code of Conduct as well as the Sustainable Excursion Guidelines when dealing with new and existing accommodation and service providers.
Kuoni Group continually engages in building the capacity of our most important suppliers in key busienss locations on a variety of topics, including human rights and labour conditions, child protection and environmental management.