The Kuoni Value Chain

“The weakest link in a chain
is the strongest
because it can break it” Stanislaw Lec

Our value chain

Travel & Tourism is a very complex and diverse industry, encompassing various stakeholders around the world. Kuoni Group has thus defined three major groups within its value chain:

1. Business customers and governments
2. Kuoni-owned organisations – Find more information on Organisation
3. Suppliers – Kuoni Group’s suppliers include accommodation, transportation, excursion and other service providers

Sustainable Supply Chain Management

Kuoni Gruop acknowledges that fostering sustainability in the supply chain is one of the most effective ways for Kuoni Group to promote the values underpinning its Corporate Responsibility strategy in the long term. We place great emphasis on each link in the chain by involving a wide range of stakeholders, including our internal procurement & production departments, external certification schemes for sustainable tourism, hotel and other industry partners, NGOs and international organisations.

In 2014, a dedicated e-learning course was developed to train our procurement and product staff to prioritise sustainability in their daily work and apply the Supplier Code of Conduct as well as the Sustainable Excursion Guidelines when dealing with new and existing accommodation and service providers.

Kuoni Group continually engages in building the capacity of our most important suppliers in key busienss locations on a variety of topics, including human rights and labour conditions, child protection and environmental management.

Monitoring Suppliers

Kuoni Group has laid down the minimal ethical standards it expects from its suppliers in the company’s Supplier Code of Conduct and continuously monitors the sustainability performance of its core business partners. To this end, Kuoni Group closely collaborates with the sustainability certification scheme Travelife which conducts regular third-party on-site audits in hotels, checking various criteria of social and environmental management.

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Capacity Building

In a further step to enhance the sustainability of the Kuoni Group value chain, the company actively supports its suppliers through capacity building measures such as workshops and individual coaching. These workshops bring together various stakeholders at the destinations, fostering collaboration and building awareness and expertise among hoteliers to make their contribution towards sustainable tourism.

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